Delivery

The delivery time may vary according to your region, but it will take an average of 5 days from the shipping date unless it's in a remote zone. 

Access the Australian Post site to calculate the delivery time estimate for your location.

We currently only ship to Australia.

Returns

At Anapovoa we want you to be completely satisfied with your purchase so our return and exchange policy has been designed to be easy as wearing our shoes!

If you have a change of heart or you have a problem with the fit, then you can let us know by sending an email via "ana@anapovoa.com" informing your order number and a description/photo of your concern.

*When a refund is requested, it must be authorised by us, the item will need to be returned back to us at your own cost, once the item is safely returned to us a refund for the value of the item minus our Free shipping cost $10.

We are happy to send you a credit coupon code via email for the same refund value amount for your next purchase online, what matters to us the most is for you to be happy with your purchase and our service.

Our credit coupon code is valid for 12 months and can only be redeemed on our website www.anapovoa.com.au  and in full.

If you are unsure about your measurements or if you have any other questions, please email us on ana@anapovoa.com, prior to making your purchase.

Please note:

  • Our policy last 30 days. If 30 days have gone by since your purchase, we can't offer you a refund or exchange.
  • With a return for change of mind, the shoes must also be returned unworn otherwise the return cannot be processed. Also, we must authorise all returns before you send them back or the return will not be processed.
  • We will only refund shipping charges if we’ve sent you the wrong item or if the item sent is deemed to be faulty.
  • Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. 

Shipping:

To return your product, you should mail your product to: 131, Barrow Street, Coburg, VIC 3058, Australia. 

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Instructions: the following instructions for returning items back to us.

  • Re-pack the item in its original packaging wherever possible and within reason.
  • Please note that returns will be made at your own cost and you will inform us of the parcel tracking number.